{"xsrfToken":"3726ec6db0f1ab6c1a0fa7acfa02a12bb38982e8_lout","branding":{"id":"3","key":"cs","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/168e97d1-1bae-485f-a14a-fe148d76d790/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxOGYxN2U4OS1hODlmLTQ3YjAtYWIzMy0yNDcxNGUzMTlkMDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE2OGU5N2QxLTFiYWUtNDg1Zi1hMTRhLWZlMTQ4ZDc2ZDc5MCI6WyJyZWFkIl19LCJleHAiOjE3MzQ4OTgwOTksIm5iZiI6MTczNDg5NzQ5OX0.AROiwSslcFwhEsq-PsuBNyfHUhyJiIrBzYKv1a3YEkc&client=18f17e89-a89f-47b0-ab33-24714e319d05&mode=fit","logoId":"168e97d1-1bae-485f-a14a-fe148d76d790","isLogoAvailable":true,"helpCenterTitle":"Shoplogix Help Center","sharedPortalName":"Shoplogix Help Center","userInitialAnnouncementHeader":"Welcome to Shoplogix Help Center!","userInitialAnnouncementMessageWiki":"<p>We're continually looking for ways to make your experience with us better.</p>\n<p>To view our growing resource library of documentation and support guides, <a href=\"https://slxdev.atlassian.net/wiki/spaces/SLXDOC/pages/67305514/Getting+Started+with+the+Shoplogix+Help+Center\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">click here.</a></p>\n<p>Toll free Customer Support number: 1-877-469-9994</p>","translations":{"en-US":{"helpCenterTitle":"Shoplogix Help Center","sharedPortalName":"Shoplogix Help Center","announcementHeader":"Welcome to Shoplogix Help Center!","announcementMessage":"We're continually looking for ways to make your experience with us better.\n\nTo view our growing resource library of documentation and support guides, [click here.|https://slxdev.atlassian.net/wiki/spaces/SLXDOC/pages/67305514/Getting+Started+with+the+Shoplogix+Help+Center]\n\nToll free Customer Support number: 1-877-469-9994","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#014f6e","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"cs","projectId":10008,"serviceDeskId":3,"name":"Support","description":"<p>Can't find an answer to your question in our documentation? Having other issues? <br> Submit a support request and we will get back to you shortly.</p>\n<p>For Critical issues such as plant down, whiteboard or analytics not opening - Include in the ticket Summary: 'Critical Issue' & Production/Business Impact and call our tech support line: +1-877-469-9994 or +1-905-469-9994</p>\n<p>**Calling our support line will ensure the case will get high visibility across the customer support team and be triaged accordingly, in case your assigned rep is busy on another call or offline.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"18","name":"Licensing and billing questions","descriptionHtml":"<p>The form is required.<br> *<b>CEX ID would help to expedite the request</b>*</p>","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://slxdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[4],"key":""},{"id":"19","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://slxdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[4],"key":""},{"id":"17","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Have general questions or issues about the usage and configuration of the Shoplogix Software? Click here!</p>","icon":10472,"iconUrl":"https://slxdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[4],"key":""},{"id":"41","name":"Bug","descriptionHtml":"","callToAction":"Bug","introHtml":"<p>A bug! Oh no!</p>","icon":10476,"iconUrl":"https://slxdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"44","name":"DevSupport","descriptionHtml":"","callToAction":"DevSupport","introHtml":"","icon":10480,"iconUrl":"https://slxdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://slxdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[17,19,18]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ca90646f-2375-3736-9037-2c601631cf69","appLinkName":"System Confluence","appLinkUrl":"https://slxdev.atlassian.net/wiki","spaceKey":"SLXDOC","spaceName":"Shoplogix Documentation","spaceUrl":"https://slxdev.atlassian.net/wiki/spaces/SLXDOC","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":3,"kbLinkDomainURLs":["https://slxdev.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxOGYxN2U4OS1hODlmLTQ3YjAtYWIzMy0yNDcxNGUzMTlkMDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ4OTg2OTksIm5iZiI6MTczNDg5NzQ5OX0.f7EM_VZiB8Wl7MqXErmDlIX71C8zEtK2EdfqeCqqnXI","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"18f17e89-a89f-47b0-ab33-24714e319d05","tokenDurationInMins":20}},"reqCreate":{"id":17,"projectId":10008,"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Have general questions or issues about the usage and configuration of the Shoplogix Software? Click here!</p>","instructions":"","icon":10472,"iconUrl":"https://slxdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10112","fieldConfigId":"10265","label":"Source","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10189"],"values":[{"value":"10189","label":"Jira","selected":false,"children":[]},{"value":"10190","label":"Email","selected":false,"children":[]},{"value":"10191","label":"Phone","selected":false,"children":[]},{"value":"10200","label":"Web","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Providing a detailed description of your issue helps us find and resolve it quicker","descriptionHtml":"<p>Providing a detailed description of your issue helps us find and resolve it quicker</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10058","fieldConfigId":"10188","label":"Sample URL","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/17","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/17","calendarParams":{"firstDay":0,"date":"2024-12-22T14:58:19-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%Y-%m-%d %H:%M ","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ca90646f-2375-3736-9037-2c601631cf69","appLinkName":"System Confluence","appLinkUrl":"https://slxdev.atlassian.net/wiki","spaceKey":"SLXDOC","spaceName":"Shoplogix Documentation","spaceUrl":"https://slxdev.atlassian.net/wiki/spaces/SLXDOC","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":3,"kbLinkDomainURLs":["https://slxdev.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxOGYxN2U4OS1hODlmLTQ3YjAtYWIzMy0yNDcxNGUzMTlkMDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ4OTg2OTksIm5iZiI6MTczNDg5NzQ5OX0.f7EM_VZiB8Wl7MqXErmDlIX71C8zEtK2EdfqeCqqnXI","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"18f17e89-a89f-47b0-ab33-24714e319d05","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}