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This is the most commonly used metric, and one Shoplogix recommends for most of our existing customers, as it behaves very similar to our previous reporting platform.
When you select ReasonState, the system will give you back all records where your team entered a Reason--and if a reason wasn’t entered, the system will provide the underlying State instead.
Example of how this works:
Let’s say you configured a reason called “Machine Door Open”, and it correlates with the “Idle” state
Your machine goes Idle 10 times in a shift. Your operator enters “Machine Door Open” for 7 of these Idle states, but doesn’t enter any reason for the remaining 3
ReasonState will provide you with:
Machine Door Open: 7 occurrences
Idle: 3 occurrences