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If you’ve previously submitted a request or someone from your organization has shared a request with you, you can view these requests from the menu in the top right of the page. From this menu, you can choose to view
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requests based on who has submitted them.
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This menu also allows you to see the number of open tickets in each grouping, including those submitted by other users in your organization. If you don’t see an organization here that you expect to have access to, please reach out to support@shoplogix.com.
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Every case has a unique key, this number is specific to a single case and if is never repeated. If you need to reference any case, please use this key found in the “Reference” column in the image below.
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