The Shoplogix Help Center

The Shoplogix Help Center is your one-stop shop for support tickets and documentation. Here you can access the growing library of our support documents, and if you ever have trouble finding what you need, our dedicated support team is readily available to assist you.

Why Use Our Help Center?

The Shoplogix Help Center centralizes the Shoplogix Support Experience. This means that all of the documentation and help you need to utilize our Shoplogix solution to the fullest can be accessed from this central location. The new help center also allows us to better monitor support tickets and feature suggestions, allowing our customers to see progress and current development status.

Setting Up Your Account

If you don’t have an account in the Shoplogix Help Center and want to create one, please send an email to support@shoplogix.com, and one of our representatives will assist you.

You should receive an email, inviting you to log in and set up your password.

If you don’t remember seeing this email, please check your junk/spam folder.

You can now enter your email address and set your password. This password is separate from the rest of the Shoplogix ecosystem. If you have successfully set up your account, you will be greeted with a page that shows categories to request help in (technical support or new feature suggestions), as well as a search bar for searching Shoplogix Documentation.

You’re all set up! You can now submit requests, view previously submitted requests, and receive real-time updates on the progress of your requests. The support team will communicate with you directly through the help center, keeping a record of the submitted requests and their resolutions.

If you run into any issues along the way and for whatever reason can’t log into the new Help Center, please email support@shoplogix.com.

Support Tickets

Viewing submitted support tickets

If you’ve previously submitted a support ticket or someone from your organization has shared a support ticket with you, you can view these tickets from the menu in the top right of the page.

In this menu, you have the option to view tickets based on the reporter - whether it's you, someone from your organization, or others. Additionally, the menu displays the number of open tickets in each grouping, which includes those submitted by other users within your organization.

If you don’t see an organization here that you expect to have access to, please reach out to support@shoplogix.com.

When you choose a category, you will be further able to filter and view requests in a table format. This allows you to view requests by type, who they were created by, and their current status. This is a great way to go back and review requests you’ve previously submitted if you need to reference an answer you’ve previously received. You can also search for a specific request from the search bar on this page.

Viewing a single support ticket

When you submit a request to our help center, you’ll be greeted with the request screen. From here you can:

See the request type of the submitted (technical support, new feature suggestion, etc.).
Add additional comments during the submission process
Add attachments (screenshots, doc files, videos, etc.)
Turn notifications on or off
Share the request with specific coworkers in your organization so that they are also notified of an update to the request.
View the status of a request, which represents the specific state that the ticket is within our workflow - we want to keep you in the loop while we work, so we’ll keep this status up to date as we progress through the work