Shoplogix Help Center

Shoplogix Help Center

Welcome to Shoplogix Help Center!

We're continually looking for ways to make your experience with us better.

To view our growing resource library of documentation and support guides, click here.

Toll free Customer Support number: 1-877-469-9994

Featured portals

  1. Support

    Can't find an answer to your question in our documentation? Having other issues?
    Submit a support request and we will get back to you shortly.

    For Critical issues such as plant down, whiteboard or analytics not opening - Include in the ticket Summary: 'Critical Issue' & Production/Business Impact and call our tech support line: +1-877-469-9994 or +1-905-469-9994

    **Calling our support line will ensure the case will get high visibility across the customer support team and be triaged accordingly, in case your assigned rep is busy on another call or offline.

Suggested forms

  • Technical support in Support

    Have general questions or issues about the usage and configuration of the Shoplogix Software? Click here!

  • Licensing and billing questions in Support

    Choose this if you have questions about licensing or billing.

  • Suggest a new feature in New Feature Suggestion

    Let us know your idea for a new feature.

Powered by Jira Service Management
{"xsrfToken":"7090a2f87dbcef10d641bf8f4fbb9ce5ff659027_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/168e97d1-1bae-485f-a14a-fe148d76d790/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxOGYxN2U4OS1hODlmLTQ3YjAtYWIzMy0yNDcxNGUzMTlkMDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE2OGU5N2QxLTFiYWUtNDg1Zi1hMTRhLWZlMTQ4ZDc2ZDc5MCI6WyJyZWFkIl19LCJleHAiOjE3MzQ3OTc5NDIsIm5iZiI6MTczNDc5NzM0Mn0.4JBhQp8n56dl8U8yqu54U-7vz72AowH6G4w8NQPxmiE&client=18f17e89-a89f-47b0-ab33-24714e319d05&mode=fit","logoId":"168e97d1-1bae-485f-a14a-fe148d76d790","isLogoAvailable":true,"helpCenterTitle":"Shoplogix Help Center","sharedPortalName":"Shoplogix Help Center","userInitialAnnouncementHeader":"Welcome to Shoplogix Help Center!","userInitialAnnouncementMessageWiki":"<p>We're continually looking for ways to make your experience with us better.</p>\n<p>To view our growing resource library of documentation and support guides, <a href=\"https://slxdev.atlassian.net/wiki/spaces/SLXDOC/pages/67305514/Getting+Started+with+the+Shoplogix+Help+Center\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">click here.</a></p>\n<p>Toll free Customer Support number: 1-877-469-9994</p>","translations":{"en-US":{"helpCenterTitle":"Shoplogix Help Center","sharedPortalName":"Shoplogix Help Center","announcementHeader":"Welcome to Shoplogix Help Center!","announcementMessage":"We're continually looking for ways to make your experience with us better.\n\nTo view our growing resource library of documentation and support guides, [click here.|https://slxdev.atlassian.net/wiki/spaces/SLXDOC/pages/67305514/Getting+Started+with+the+Shoplogix+Help+Center]\n\nToll free Customer Support number: 1-877-469-9994","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#014f6e","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=slxdev","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"7090a2f87dbcef10d641bf8f4fbb9ce5ff659027_lout","baseUrl":"https://slxdev.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://slxdev.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"18f17e89-a89f-47b0-ab33-24714e319d05","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"39d665b2a7684c9eba87f3de3363b41a","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}