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Comment: Added time stamp section with screenshot of emailed report indicating GMT vs EST

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titleTwo time zones and Last 24 Hours of Shifts

Plant A - New York (UTC-4)

Plant B - San Jose (UTC-7)

Refreshed at 10:30am New York Time.

The most recent data for New York will be 10am New York Time,

The most recent data for San Jose will be 7am New York Time.

So when you use [Dim Recent Shifts] for “Last 24 hours” you will get the following results:

  • Plant A machines - the displayed data will be in the range: 10am yesterday to 10am today

  • Plant B machines - the displayed data will be in the range: 7am yesterday to 7am today

A free, web-based visualization tool to help with these conversions is available here: https://www.worldtimebuddy.com/

Email Time Stamps

The shoplogix Shoplogix Analytics Portal servers that prepare and deliver the automated email reports run in UTCdefault to Greenwich Mean Time (GMT). So you will see a time stamp like this one:

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These time stamps are in UTCin GMT. For the above screenshot, you can see that the Report time is 7:30 EST, but the data source is in GMT.

Troubleshooting

If you are seeing unexpected times, and the minutes are correct but your hours are incorrect, your machines have a time zone issue. Please reach out to your customer success contact. The most likely cause is that your machines have not been explicitly assigned time zones.

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