We understand the importance of maintaining quality standards and ensuring seamless production processes. That's why we offer comprehensive alert configurations within our Quality Module to keep you informed and proactive.
Under your quality controller, alerts can be configured for the quality module. This is meant to send alerts when quality checks have failed or have not been completed (expired). In addition, SPC alerts can also be configured under the quality module.
Alerts for Failed Checks
In the qualitycontroller section of the quality module configuration (URL in the format of https://demo.shoplogix.com/qualitycontroller/) there will be a drop down menu to configure a schedule for each of the individual checks listed in the group:
Only checks of type Measurement and PassFail can be configured since there is no failure criteria for a check type String.
Once the check name in the group is selected, a schedule can be configured by hitting the “Add Schedule” button.
Alerts for missed/incomplete checks
The “Alerts for Incomplete Checks” option is meant for alerting when checks are not performed in the expected time frame. This is applicable only for active checks that are meant for production type stages (such as Job Start, Jobs End, Job Pulled, Shift Start, Daily and Production) and are not applicable for ad hoc checks. The alert would only be triggered after the check has expired depending on the stage which the check has been configured.
For example if the stage has been configured under the “Job Start” stage and the check was active for the job, if the next job has started then this would be considered a missed check.
Scheduling of Alerts
Multiple schedules can be created for different groups of users. The scheduling aspect is applicable for both Failed Checks OR Missed/Incomplete/Expired checks - these terms are used interchangeably.
The schedule is meant for having an active time frame for when the alert will be sent. There are options to select different days as well as time:
In addition, to filter out too many alerts; there is an option to only send an alert only after 'X' number of occurrences.
The final section labeled as “Email to:” is for the set of email address that wish to receive the alert separated by comas:
The schedule time frame will determine when the emails will be sent. Anything failures outside of the scheduled time frame will not be sent.
Append Schedule
This feature is an easy way of adding schedules to other checks.
By clicking on the “Append Schedule to” button
we are able to append the created schedule to other checks:
NOTE: The schedule would “Append” to any existing schedule for the target check. If there is an existing schedule in the destination it will not be overwritten. This does also create the possibility of receiving multiple alerts for the same check if there are schedules with duplicate timeframes.
Examples
Example 1 - Failed Checks
The following is an example of a schedule created for the alert called “Safety Check P/F”:
This alert will send if the “Safety Check P/F” fails at any time (after 1 occurrence) only for Monday, Tuesday, and Wednesday during 7 AM to 3 PM to the email address test@shoplologix.com. The alert would not be sent outside of this schedule. For example if there is a failed check for “Safety Check P/F” on Monday at 8:00 AM an email would be sent out to test@shoplogix.com and no further emails would be sent out on Monday even if the same check fails again. On Tuesday, the schedule resets and if a failure occurs from 07:00AM to 3 PM for this same check an email would be sent.
Example 2 - Missed/Incomplete Checks
The check named “Safety Check P/F” above is configured for a safety check to be complete at the start of a job. If this check was just saved it would not take affect for the current running job since the start of the job as already passed. The schedule is set for Monday, Tuesday, Wednesday, Thursday, Friday from 7 am-3pm which means no alerts will be sent outside of the time range. This is also configured to send an alert after 3 occurrences. This means that the alert will be sent only after the it has expired and was not complete after 3 additional job changes (not including the current running job) during the time frame 7am-3pm. This will be reset the following day. For example if 3 expired missed checks occurred where 3 jobs changed on Monday between 7 am - 3 pm then a single alert will be sent.
If an “Alert for Incomplete Check” is created for a check at the “ad hoc” stage the alert will never be sent. This is because ad hoc checks do not have a defined production stage and would never be missed.